Privacy Policy

Last updated: 2 July 2026

ASTRIX INDUSTRIAL SUPPLY — FZCO (“ASTRIX”, “we”, “us” or “our”), a Free Zone Company registered in Dubai Silicon Oasis under the Dubai Integrated Economic Zones Authority (DIEZ / IFZA), United Arab Emirates (Trade License No. 85652, Registration No. 78901), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit astrixindustrial.com (the “Website”) or otherwise interact with us.

We process personal data in accordance with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”), and, where relevant, other applicable data protection regulations.

1. Data we collect

We may collect and process the following categories of personal data:

• Contact details you provide through our contact form or by email — such as your name, company name, email address, telephone number and the content of your message.
• Business information you share with us in the course of an enquiry, quotation or trading relationship.
• Technical data automatically collected when you use the Website, such as IP address, browser type, device information and pages visited (see our Cookie Policy).

2. How we use your data

We use your personal data to:

• respond to your enquiries and provide quotations;
• establish, manage and perform a business or trading relationship;
• carry out know-your-customer (KYC), compliance and counterparty due-diligence checks;
• operate, maintain and improve the Website and our services;
• comply with legal, regulatory and record-keeping obligations.

3. Legal basis for processing

We process personal data where you have given consent, where processing is necessary to take steps at your request prior to entering into a contract or to perform a contract, where necessary to comply with a legal obligation, or where necessary for our legitimate business interests, provided these are not overridden by your rights.

4. Sharing your data

We do not sell your personal data. We may share it with:

• service providers who support our operations (e.g. hosting, email delivery), under appropriate confidentiality obligations;
• banks, auditors, legal and professional advisers where necessary;
• competent authorities and regulators where required by law.

5. International transfers

As an international trading business, we may transfer personal data outside the UAE — including to counterparties, suppliers and service providers in other jurisdictions. Where we do so, we take reasonable steps to ensure an adequate level of protection consistent with the UAE PDPL and applicable law.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including to satisfy legal, accounting, compliance or reporting requirements. When data is no longer required, we securely delete or anonymise it.

7. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may have the right to access, correct, update or request deletion of your personal data, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with the competent authority. To exercise these rights, contact us using the details below.

9. Children

The Website is a business-to-business site and is not directed to children. We do not knowingly collect personal data from individuals under the age of 18.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: contact@astrixindustrial.com
• Phone: +971 52 347 6335
• Address: IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE